We are seeking an experienced Technical Support Analyst to join our clients team. This position is responsible for agency-specific end user support throughout the Richmond District. Provides troubleshooting, problem management, and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

**Must be local to Colonial Heights, VA required for ONSITE work**

*ALL interviews conducted ONSITE, NO exceptions*

*100% ONSITE, NO exceptions*

*Contract to be extended annually beyond June 30, 2024, likely for 6-12 months*

Responsibilities:

• Responsible for agency-specific end-user support throughout the Richmond District.
• Provide troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
• Troubleshoot hardware and software issues.

Qualifications:

• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams.
• Skill in troubleshooting tools and managing and administering desktops and wireless devices
• Strong Customer Service skills that include a “customer first” attitude.
• Ability to communicate effectively verbally and in writing withindividuals and groups.
• Provides troubleshooting, problem management, and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.
• Ability to lift equipment up to 25 pounds

Pay rate: $25/hr w/o benefits OR $22/hr with benefits

**No third party firms.**

The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.